ProPools Core Values
Learn what drives ProPools + shapes our culture
Our purpose is to "to make pool maintenance easy". Our culture + Core Values reflect this commitment.
ProPools Core Values
Old school “Pool Guys” don't like our values, they think our attention to detail, adoption of technology and our above and beyond approach to service and the environment is complete overkill… We disagree. We think overkill is underrated which is why we will continue disrupting the pool industry and growing ProPools! Our Core Values guide our business and our brand. They connect us, define us and inspire us. They were adopted not only to set the stage of ProPools but to hold all team members accountable to them. Many of our values are incorporated to help fulfill our idea of Self-Management. At the core of our business is process. We believe a talented team with great processes leads to achievement. Our goal is to be the best company in the pool service industry and the best place to work in Nevada (for starters)!
Our Purpose
To make pool maintenance easy. Our job is to take the pain out of pool ownership. We leverage technology + provide tools to streamline all aspects of pool ownership to make pool maintenance simple.
Learn what Drives Guides Shapes Inspires Leads our business.
ProPools Las Vegas Core Values
Below are the Core Values that guide our business and our brand.
Always provide unsurpassed and sometimes unexpected service which exceed all customer expectations. Our service should be so good that people who don’t own pools want to be our customer! We are a different kind of company; therefore, we have a different kind of service. We build ProPools standards and in doing so raise the industry standard.
Never forget that our customers are the lifeblood of our company. Sometimes it’s easy to lose sight that customers want to be treated the way we would want to be treated. Keep that in mind when working with them.
We are relentless in the pursuit of perfection and the path to perfection never ends! ProPools believes you can always do better, so we constantly challenging ourselves to provide the best quality services and develop the best products!
There have been little technological advancements in the industry and the bar is set pretty low. Therefore, we will develop disruptive industry changing products as we seek to solve industry wide problems.
We promote a culture of curiosity that embraces change and helps us drive innovation. Question everything and don’t allow yourself to get comfortable with process and products, always pursue a better way. At ProPools good enough is never enough because we can always do better.
Relentless execution from vision to reality.
Entrepreneurial Spirit is an attitude and mindset that encompasses a unique approach to critical problem solving while identifying opportunities and taking advantage of them.
In business, change is the only constant and entrepreneurs should be able to adapt to the change as change brings new solutions, innovation, and better business processes. Entrepreneurs have the freedom to accomplish things the best way they feel they can and adapt and adjust to different situations. But above all, ProPools entrepreneurs sincerely care. We care about our work, our co-workers, and our customers.
Entrepreneurship is written in our DNA. The commitment we make to our work is the source of our pride and the basis of our reputation. Your passion, dedication and hard work towards advancing our purpose will not go unnoticed at ProPools.
Be brave. Bravery is a necessity for entrepreneurial spirit because bravery helps entrepreneurs work through opposition and failure and provides the courage to keep trying. Being brave enables you to question the status quo without fear. Have the courage and bravery to speak up, because we can’t hear what you are thinking!
Leaders take action and act selfless.
When opportunities present themselves, we take action. We would rather make mistakes than miss out on opportunities. Work smarter, not harder. Leaders lead by example, demonstrate a strong work ethic, and have the courage to do the right thing.
We celebrate leaders at all levels who take risks and provide solutions, not excuses. Leaders thrive at ProPools and find meaning in their work. Our team has the highest level of dedication to their job and they move with a purpose.
Not all failure is created equal! In order to succeed, you need to be open to failure. Its ok to fail, but only if you learn from your mistakes. To fail smart, learn why you failed, take action on what you learned and share that knowledge with your co-workers. Failure is the byproduct of taking risks and experimentation.
It’s amazing how far you can get when properly motivated and a with a little cleverness. Be resourceful and lean by identifying and eliminating all wasteful activities and work habits, streamline services, and capitalize on technology for our products and services. The true value of being lean is twofold; maximize customer value and minimize waste. We achieve this by being resourceful. The less expensive it is to run our company and provide extraordinary levels of services to our customers, the less expensive our products and services will be for our customers and hopefully the more value they will see. We never stop finding ways to get things done, better and more efficiently.
Keep it Simple, Simplify Everything.
We never stop finding ways to get things done, better and more efficiently. Everything we do should be simplified as business run best if they are kept simple instead of complicated. Simplicity isn’t easy to do. Many people and companies struggle with simplicity. It takes a lot of hard work and revisioning to get ideas, services, thoughts into a simple form. Simplicity should be a key ingredient for everything we do from internal processes to conducting our services to product development. Take the confusion out, by the way, this is the basis of our purpose, which is to “make pool maintenance easy.”
Encouraging team members to openly share ideas is fundamental in establishing a culture based on Self-Management. We’re open minded and we like to discuss and debate thoughts, ideas and plans to broaden and further our purpose. When we disagree, we respectfully and constructively speak our minds, but trust in, and commit to, informed decisions. We know that ego prevents us from learning. We seek, accept and give feedback fearlessly to continue to grow personally and professionally. We depend on our team members to use their best judgement and do the right things the right way, always. We are honest, open, ethical, and fair.
We always default to honesty and are candid and transparent in all that we do. This authenticity allows us to inspire one another and makes our work more meaningful, interesting and fun.
We believe in over compliance and set our own standards with the highest level of requirements not because we have to, but because we chose (want) to. Therefore, we hold ourselves to significantly higher standards and internal compliance which are above and beyond the general compliance for our industry.
No one is as smart as all of us!
We believe that no one will be as successful alone as the team will be together. We work together collaboratively & selflessly. ProPools is a team sport. All ProPools teams work closely together to make decisions and take actions based on what is best for our customers.
Collaborate openly, don’t take credit, give credit when credits earned. Shape relationships built on trust with your teammates. We are all in this together and if we drop the politics and put the wellbeing of the company above your own, we will all succeed together! We take care of each other first and treat co-workers like friends and family.
Strong regular collaboration helps unleash the potential in every team, plus, winning and success is contagious.
Own it! It is crucial to our culture that we are personally accountable and deliver on our commitments to our team and our customers. Co-workers depend on our follow through on commitments and customers trust us to adhere to our word. Accountability is more than just doing your job. Being accountable means taking responsibility for your actions and the actions of your team. ProPools would like to create and sustain a culture of accountability. When accountability is absent, our purpose is not being advanced and wasteful disorganization is prevalent.
Always take pride in everything you do and be the absolute best at it you can be. For example, if you are going to be a Pool Tech, be the best damn Pool Tech possible and do it better than everyone else. This value is deep-rooted in ProPools culture. No matter how big or small a task is, approach it with the attitude that you will be the best at it and take pride while doing it!
One of the driving forces behind starting ProPools was a passion to cut down on environment waste. Do you see how many chemicals get put into pools??? We knew there has to be a better way. We have brought in Water Quality Specialists (water chemists) to reThink what we put in our pools and how much we put in there. We are building a sustainable model with minimal environmental waste and impact.
We at ProPools believe in charity and we participate any way we can to help our neighbors and our community. This included sponsoring programs aligned with our beliefs, political action to help others and volunteering for causes we believe in.
You should work with a company you believe in that has a purpose you’re proud of. We believe the more passionate you are about your job, the less of a job it is. Work isn’t always work and nothing is “business as usual” when it comes to working at ProPools. In fact, the culture and atmosphere at ProPools are so fun and exciting that it’s hard to call it “work.”
Learn what Drives Guides Shapes Inspires Leads our business.
ProPools Las Vegas Core Values
Below are the Core Values that guide our business and our brand.
Always provide unsurpassed and sometimes unexpected service which exceed all customer expectations. Our service should be so good that people who don’t own pools want to be our customer! We are a different kind of company; therefore, we have a different kind of service. We build ProPools standards and in doing so raise the industry standard.
Never forget that our customers are the lifeblood of our company. Sometimes it’s easy to lose sight that customers want to be treated the way we would want to be treated. Keep that in mind when working with them.
We are relentless in the pursuit of perfection and the path to perfection never ends! ProPools believes you can always do better, so we constantly challenging ourselves to provide the best quality services and develop the best products!
There have been little technological advancements in the industry and the bar is set pretty low. Therefore, we will develop disruptive industry changing products as we seek to solve industry wide problems.
We promote a culture of curiosity that embraces change and helps us drive innovation. Question everything and don’t allow yourself to get comfortable with process and products, always pursue a better way. At ProPools good enough is never enough because we can always do better.
Relentless execution from vision to reality.
Entrepreneurial Spirit is an attitude and mindset that encompasses a unique approach to critical problem solving while identifying opportunities and taking advantage of them.
In business, change is the only constant and entrepreneurs should be able to adapt to the change as change brings new solutions, innovation, and better business processes. Entrepreneurs have the freedom to accomplish things the best way they feel they can and adapt and adjust to different situations. But above all, ProPools entrepreneurs sincerely care. We care about our work, our co-workers, and our customers.
Entrepreneurship is written in our DNA. The commitment we make to our work is the source of our pride and the basis of our reputation. Your passion, dedication and hard work towards advancing our purpose will not go unnoticed at ProPools.
Be brave. Bravery is a necessity for entrepreneurial spirit because bravery helps entrepreneurs work through opposition and failure and provides the courage to keep trying. Being brave enables you to question the status quo without fear. Have the courage and bravery to speak up, because we can’t hear what you are thinking!
Leaders take action and act selfless.
When opportunities present themselves, we take action. We would rather make mistakes than miss out on opportunities. Work smarter, not harder. Leaders lead by example, demonstrate a strong work ethic, and have the courage to do the right thing.
We celebrate leaders at all levels who take risks and provide solutions, not excuses. Leaders thrive at ProPools and find meaning in their work. Our team has the highest level of dedication to their job and they move with a purpose.
Not all failure is created equal! In order to succeed, you need to be open to failure. Its ok to fail, but only if you learn from your mistakes. To fail smart, learn why you failed, take action on what you learned and share that knowledge with your co-workers. Failure is the byproduct of taking risks and experimentation.
It’s amazing how far you can get when properly motivated and a with a little cleverness. Be resourceful and lean by identifying and eliminating all wasteful activities and work habits, streamline services, and capitalize on technology for our products and services. The true value of being lean is twofold; maximize customer value and minimize waste. We achieve this by being resourceful. The less expensive it is to run our company and provide extraordinary levels of services to our customers, the less expensive our products and services will be for our customers and hopefully the more value they will see. We never stop finding ways to get things done, better and more efficiently.
Keep it Simple, Simplify Everything.
We never stop finding ways to get things done, better and more efficiently. Everything we do should be simplified as business run best if they are kept simple instead of complicated. Simplicity isn’t easy to do. Many people and companies struggle with simplicity. It takes a lot of hard work and revisioning to get ideas, services, thoughts into a simple form. Simplicity should be a key ingredient for everything we do from internal processes to conducting our services to product development. Take the confusion out, by the way, this is the basis of our purpose, which is to “make pool maintenance easy.”
Encouraging team members to openly share ideas is fundamental in establishing a culture based on Self-Management. We’re open minded and we like to discuss and debate thoughts, ideas and plans to broaden and further our purpose. When we disagree, we respectfully and constructively speak our minds, but trust in, and commit to, informed decisions. We know that ego prevents us from learning. We seek, accept and give feedback fearlessly to continue to grow personally and professionally. We depend on our team members to use their best judgement and do the right things the right way, always. We are honest, open, ethical, and fair.
We always default to honesty and are candid and transparent in all that we do. This authenticity allows us to inspire one another and makes our work more meaningful, interesting and fun.
We believe in over compliance and set our own standards with the highest level of requirements not because we have to, but because we chose (want) to. Therefore, we hold ourselves to significantly higher standards and internal compliance which are above and beyond the general compliance for our industry.
No one is as smart as all of us!
We believe that no one will be as successful alone as the team will be together. We work together collaboratively & selflessly. ProPools is a team sport. All ProPools teams work closely together to make decisions and take actions based on what is best for our customers.
Collaborate openly, don’t take credit, give credit when credits earned. Shape relationships built on trust with your teammates. We are all in this together and if we drop the politics and put the wellbeing of the company above your own, we will all succeed together! We take care of each other first and treat co-workers like friends and family.
Strong regular collaboration helps unleash the potential in every team, plus, winning and success is contagious.
Own it! It is crucial to our culture that we are personally accountable and deliver on our commitments to our team and our customers. Co-workers depend on our follow through on commitments and customers trust us to adhere to our word. Accountability is more than just doing your job. Being accountable means taking responsibility for your actions and the actions of your team. ProPools would like to create and sustain a culture of accountability. When accountability is absent, our purpose is not being advanced and wasteful disorganization is prevalent.
Always take pride in everything you do and be the absolute best at it you can be. For example, if you are going to be a Pool Tech, be the best damn Pool Tech possible and do it better than everyone else. This value is deep-rooted in ProPools culture. No matter how big or small a task is, approach it with the attitude that you will be the best at it and take pride while doing it!
One of the driving forces behind starting ProPools was a passion to cut down on environment waste. Do you see how many chemicals get put into pools??? We knew there has to be a better way. We have brought in Water Quality Specialists (water chemists) to reThink what we put in our pools and how much we put in there. We are building a sustainable model with minimal environmental waste and impact.
We at ProPools believe in charity and we participate any way we can to help our neighbors and our community. This included sponsoring programs aligned with our beliefs, political action to help others and volunteering for causes we believe in.
You should work with a company you believe in that has a purpose you’re proud of. We believe the more passionate you are about your job, the less of a job it is. Work isn’t always work and nothing is “business as usual” when it comes to working at ProPools. In fact, the culture and atmosphere at ProPools are so fun and exciting that it’s hard to call it “work.”
